So why did it take all day?

Ordered a new laptop for H on Tuesday lunchtime, with next day delivery. Unfortunately it didn’t come. I was always suspicious as the Parcelforce tracking no never gave me anything useful, but that wouldn’t be the first time.

so, didn’t arrive yesterday, rang PF first early this am, no record of parcel with this number.

9am – So on the phone as soon as they opened, to the retailers. After realising after I’d put the phone down that the assurance from Jody on the other end of the phone that it would be delivered today was based on the assumption that PF had the parcel and had just been slow.

So back on the phone again (each time it’s taking 5-10 minutes just to get to speak to a person – on an 0871 no. and at least once it just went dead on me after a wait) explain situation to Jody, says she will check with dispatch dept if the parcel is there. Says she will ring back once she has sorted it.

She hasn’t rung by 12, so I ring her back, seems that disptahc say they it was dispatched, but she will get them to look more – or something like that. Says she will ring back.

3.45 pm – No call back, so on the phone again (2 dead lines – took about 15 minutes to get to speak to someone. Spoke to someone else. Tries again speaking to disptach etc. they say it’s gone and PF must have it. But I’m not willing to wait on the off chance that they deliver it today, as I don’t believe it will come, eventually he rings PF. Turns out that they had asked PF to collect it yesterday (WTF? it was supposed to be with me by then – I guess they check the deliveries or something after 6) but too late (PF collect at 6, they requested it at 7.30 or some such) So they didn’t. So it was still there – argh!!!
Quite why no one realised this, quite why dispatch couldn’t find this parcel, quite why it took all day to sort out, who is and isn’t telling the truth etc. is questions it’s probably not worth bothering to ask. Though I think a proper complaint is in order.
The chap assured me that it would go out today, and upgraded the delivery to a pre 9.30 one.

Ahh, feel better now. Here’s hoping ….